A team of 11 were successful in getting through the application and interview process to commence training as Penrith Valley Ambassadors.Penrith Valley Ambassadors are volunteers who assist staff in the Penrith Valley Visitor Information Centre and also at events such as Australia Day and the Solar Boat challenge.
The first day of training was completed in November at local attraction Mamre Homestead, where they completed an Aussie Host course. Aussie Host is a nationally recognised customer service training program that focuses on interpersonal communications, customer relations and service. It builds personal, professional and community pride and inspires a greater commitment to providing better service.
Now armed with customer service qualifications, the ambassadors will soon begin their on the job training.
There are currently 12 ambassadors who volunteer the Penrith Valley Visitor Information Centre, and once fully trained this new intake will now expand the team to 23. Most volunteer on a monthly basis, some more frequently.
by Susan Hamilon, Acting Marketing Officer, Penrith City Council
